You Can't Please Everyone by @morejanda (question submitted by @armandpranoto ) // After a client had a bad experience... “Hey Michael, Is that okay? I mean having bad clients on us. My intention was always to please everyone.” — @armandpranoto
Pleasing Everyone is Impossible
I broke my back trying to have a perfect experience with every client. I tried so hard. Hundreds of clients. Thousands of projects. I never wanted a client to have a bad experience or bad results, but alas, it is impossible. Sometimes, by your fault, their fault, or nobody’s fault, projects go sideways and a client has a bad experience.
Even the Biggest Brands Have Mishaps
The biggest, most coveted brands, in the world still have customer mishaps. If these esteemed brands cannot please everyone with their seemingly endless resources, you shouldn’t expect to be able to either.
In July, 2018, just 10 minutes into Amazon’s annual Prime Day the site crashed feeding millions of customers error messages.
The esteemed Plaza Hotel in New York City, $800 per night, has 6,645 Google reviews. 2% of them are 1-star including... “No security, not a safe place for children. Lacks hospitality. The general manager lacks compassion. Front desk manager is equally as rude, and will not try to please. Do not stay here, it is overpriced and you will be disappointed.”
In February 2019, college basketball’s number one star, Zion Williamson, made a sharp pivot on national television in his Nike shoes. His shoe exploded. His foot burst out of the seam. He left the game with a sprained right knee.
Amazon still has millions of happy customers and billions of dollars in sales. The Plaza Hotel still fulfills New York City traveler dreams with full rooms and happy customers.
Nike still sells millions of shoes each year and retains its position as the shoe brand to beat.
Try your best to please every client. And when the eventual mishap occurs, know that it probably won’t destroy your business. Pick yourself up and do better with the next client.
1 week ago
Happy customers are a marketer's secret weapon for growth. When you provide a remarkable experience that focuses on your customers’ needs, interests, and wishes, they can't help but go out and sing the praises of your brand. How are you delivering happiness to your customers?
“To be honest, we were pretty needy. We needed to coordinate viewings by a ferry schedule, we needed to learn as much as we could about the entire area (which was new to us), we needed to explore possibilities before listing our own house, and we had a pretty extensive list of things we hoped for...Lucky for us we met Cat Duke at an open house we went to see early on in our search...Cat was with us all the way, respecting our time when we needed to pause and right there with us when we needed to ramp up due to being displaced. If you want an agent that’s there for the long haul, if necessary, please give Cat a call. We’re glad we found her!" - Joanne & Randy R. Looking for an agent you can count on? Give our Cat Duke a call today at (206) 992-8445 or learn more at her full bio on MikeAndSandi.com
🚘 SPREAD JOY IN EVERYDAY MOMENTS 🚘
🚘 My work car was due for a car service & the lovely staff at Peninsula @toyota@toyota_aus went out of their way to bring a smile to my face! 🚘 I have taken many cars to be serviced but this was the first time using Toyota. It is a standard process but the way the lovely woman (I really should have caught her name) served me was amazing. 🚘 When I arrived I was greeted by a smile & she saw which car I arrived in and had my paperwork ready to sign. 🚘 She asked if I would like the “complimentary car wash” & those three words made my day 🤣🤣🤣 as it was well overdue for a clean (damn dirt roads 🤦🏼♀️). I was planning to wash it on the weekend so she saved me a job! wooho! 🙌
🚘 Then when I picked it up she explained they also did a software update for me & gave me a little bag of lollies as I left. It was so unexpected but such a simple kind gesture. 🚘 Businesses don’t need to spend “big bucks” to keep customers happy - have happy & engaging staff, add small add on benefits (complimentary car wash) & a small “thank you for your business” gift and you will brighten someone’s day. 🚘 Also don’t think you need to be “giving” free things all the time to make people happy the lovely woman’s wonderful customer service was the best gift 💚
CHALLENGE: Go out of your way today to make someone smile 😊 ⠀⠀⠀ ⠀